Refund policy
Return & Refund Policy
All Sales Are Final
All purchases are considered final sale and are not eligible for returns, exchanges, or refunds unless the item arrives damaged or the shipment is considered excessively delayed without prior notice.
Damaged Items
If your order arrives damaged, you must contact us within 7 days of delivery. To be eligible for a return or refund, you must provide clear photographic and/or video evidence showing the damage, along with your order number and any other information we may request.
Claims without sufficient proof may not be approved.
Excessively Delayed Shipments
If your order experiences an extreme or unreasonable shipping delay without notice, please contact us so we can investigate the shipment with the carrier. Refund eligibility will be determined after the shipment has been reviewed and the circumstances have been confirmed.
Normal production and shipping times stated on our website do not qualify as excessive delays.
Return Authorization & Process
No item may be returned without prior written approval from our customer service team. If a return is approved, we will provide instructions regarding where and how the item must be returned.
Customers are responsible for all return shipping costs, unless otherwise agreed to in writing by our team.
Returned items must be securely packaged and sent according to the instructions provided. We are not responsible for damage that occurs during the return shipment due to inadequate packaging or improper handling.
Important
- All sales are final unless the order qualifies under the circumstances outlined above.
- Proof of damage or an eligible shipping issue is required.
- Customers must contact us before sending anything back.
- Unauthorized returns may be refused and/or may not qualify for a refund.
- Return shipping costs are the customer’s responsibility.
- Refunds are not issued simply because a customer changes their mind, orders the wrong item, or no longer wants the product.
- Refunds are only considered after the claim and any required evidence have been reviewed and approved.
By placing an order with us, you acknowledge and agree to the terms of this Return & Refund Policy.