Shipping policy

Shipping Policy

Thank you for choosing us. We are committed to processing and shipping every order as efficiently and securely as possible.

Production Time

All orders require 3–5 weeks of production time after payment has been successfully processed.

Our products are made and prepared specifically for each order, so production time is separate from shipping time. Selecting express shipping does not reduce the production time.

Shipping Options

We offer Free Shipping and Express Shipping options, where available.

The shipping time begins after the production process has been completed and the order has been handed over to the shipping carrier.

Actual shipping times may vary depending on the destination, carrier, customs processing, weather, holidays, and other circumstances outside of our control.

Tracking Information

Once your order has been shipped, tracking information will be provided when available. Tracking updates may take some time to appear after the carrier receives and scans the package.

Customers are responsible for providing an accurate and complete shipping address at checkout. We are not responsible for delays, lost packages, or additional shipping costs resulting from an incorrect or incomplete address provided by the customer.

International Orders & Customs

For international orders, shipments may be subject to customs inspections, duties, taxes, or other fees imposed by the destination country. Any applicable customs duties, taxes, or import fees are the responsibility of the customer unless otherwise stated at checkout.

Customs processing times are outside of our control and may result in additional delays.

Shipping Delays

While we work to ensure orders are delivered safely and within the expected timeframe, shipping delays can occasionally occur due to circumstances beyond our control.

If your shipment experiences an unusually long delay without notice, please contact our customer service team so we can investigate the shipment with the carrier.

Delivery Issues

If an order arrives damaged, please contact us promptly and provide clear photographic or video evidence of the damage, along with your order number.

Please do not dispose of damaged packaging or the product until we have completed our review, as the carrier or our team may require additional evidence.

Important Notice

By placing an order, you acknowledge that:

  • Production takes 3–5 weeks after payment is processed.
  • Shipping time is separate from production time.
  • Express shipping does not shorten the production period.
  • Shipping times may vary depending on the destination and shipping method selected.
  • Carrier, customs, weather, and other unforeseen delays may occur.
  • Customers are responsible for providing accurate shipping information.
  • Tracking information will be provided once the order has been shipped and tracking is available.

We appreciate your patience while your order is being carefully prepared and shipped to you.